Frequently Asked Questions

Question 1

What types of siding do you install?

Accepted Answer

We specialize in James Hardie fiber cement Color Plus siding, known for its durability, low maintenance, and beautiful appearance. We also install Woodtones Rustic Series and other pre-finished products. We do not install vinyl or wood-composite products, which are combustible materials.

Question 2

Do you handle siding repairs, or only full replacements?

Accepted Answer

Direct Siding is a siding replacement and new siding installation specialist. We focus on updating properties with original or aging siding, including homes with older vinyl siding or aluminum siding, so your exterior can be fully under warranty with a transformational new look using James Hardie Color Plus pre-finished products. Full replacements and new installations for residential and multi-family properties are our specialty.

Question 3

Are you licensed and insured?

Accepted Answer

Yes, Direct Siding is fully licensed and insured in both Idaho (License #RCE-58830) and Washington State (UBI: 605023653). Our team holds James Hardie Elite Preferred status with over 200 Color Plus installations completed.

Question 4

What areas do you serve?

Accepted Answer

We serve all of Idaho and Eastern Washington, including the Treasure Valley (Boise, Meridian, Nampa, Eagle, Kuna, Star, Middleton, Emmett, Caldwell), Northern Idaho (Coeur d'Alene, Hayden, Post Falls, Sandpoint, Moscow), and Eastern Washington (Spokane and surrounding areas). We also travel to remote communities when needed.

Question 5

What makes Direct Siding different from other siding contractors?

Accepted Answer

We are one of only a handful of James Hardie Elite Preferred Contractors in Idaho. This is the highest certification level, earned through verified training, installation quality, and customer satisfaction. We exclusively install pre-finished siding products with factory-sealed finishes for maximum longevity.

Question 6

What is James Hardie Color Plus siding?

Accepted Answer

James Hardie Color Plus Technology is a factory-applied, baked-on color finish for fiber cement siding. Unlike field-painted siding, the color is sealed in the factory for a finish that resists fading, chipping, and peeling. It comes with a 15-year color warranty and is available in 15 Colors locally.

Question 7

Why choose fiber cement siding over vinyl?

Accepted Answer

Fiber cement siding is non-combustible, pest-resistant, rot-resistant, and maintains its appearance far longer than vinyl. Vinyl can melt, warp, and crack in extreme temperatures. Fiber cement is also impact-resistant and provides better insulation. While the upfront cost is higher, the long-term value is significantly better.

Question 8

What colors are available for James Hardie siding?

Accepted Answer

James Hardie Color Plus offers a wide palette of colors. Locally, we stock 18 popular colors for faster availability. Custom colors can also be ordered from James Hardie's full palette. During your free estimate, we can help you choose colors that complement your home's style and neighborhood.

Question 9

What is the Woodtones Rustic Series?

Accepted Answer

The Woodtones Rustic Series from James Hardie offers the authentic appearance of wood siding with the durability and low maintenance of fiber cement. It provides a natural wood-grain texture with a factory-applied finish that won't rot, crack, or attract pests like real wood.

Question 10

How long does a siding installation take?

Accepted Answer

Most residential siding installations are completed within 1 week. We bring a large enough crew to complete projects efficiently so you can get back to enjoying your home. Larger or more complex homes may take 2 weeks or more. We provide a detailed timeline during your free estimate.

Question 11

What happens during the free estimate?

Accepted Answer

During the free estimate, we visit your property to take measurements, assess your current siding condition, and perform a practical exterior inspection around siding, trim, and key moisture-prone areas. We discuss your goals, material preferences, curb appeal priorities, and budget, then answer any questions. Within a few days, you receive a detailed, transparent quote with no hidden fees or pressure to commit.

Question 12

Do I need to be home during installation?

Accepted Answer

It is not necessary for you to be home during the installation. As siding replacement is very loud, some of our clients prefer to leave during work hours. Our crew is professional and self-sufficient. We communicate regularly with updates and will contact you if any decisions need to be made.

Question 13

Will you remove my old siding?

Accepted Answer

Yes, complete removal of your old siding is included in our replacement services. We inspect the underlying sheathing for damage, make necessary repairs, and install new weather barrier and flashing before your new James Hardie siding goes on. We also review transition points around trim and fascia so the finished installation looks clean and performs well long term.

Question 14

How much does new siding cost?

Accepted Answer

Siding costs vary based on your home's size, the complexity of the project, material choices, and location. James Hardie Color Plus siding is a premium product with excellent long-term value. Request a free estimate for accurate pricing on your specific project.

Question 15

Do you offer financing options?

Accepted Answer

Yes, we have financing partners to make your siding project more affordable. We can discuss available payment plans during your free consultation. Call us at (208) 230-4168 to learn more about our financing options.

Question 16

Do you offer free estimates?

Accepted Answer

Absolutely. We provide free, no-obligation estimates for all siding projects. We'll visit your property, take measurements, discuss your options, and provide a detailed quote. Request your free estimate today.

Question 17

What warranties do you offer?

Accepted Answer

Our projects are backed by both manufacturer and workmanship warranties. James Hardie products come with a 30-year substrate warranty and a 15-year Color Plus finish warranty. As an Elite Preferred Contractor, our installations also qualify for enhanced warranty coverage. Our customer service team walks you through what is covered so you know exactly what to expect.

Question 18

How do I maintain my new James Hardie siding?

Accepted Answer

James Hardie Color Plus siding is extremely low maintenance. An occasional rinse with a garden hose is usually sufficient. Avoid pressure washers at close range. Keeping adjacent trim, fascia, and gutters in good condition also helps your siding system perform at its best. The factory-applied finish means you won't need to repaint for at least 15 years, saving thousands in maintenance costs.

Question 19

Is James Hardie siding fire resistant?

Accepted Answer

Yes, James Hardie fiber cement siding is non-combustible and has earned the highest fire rating. Unlike vinyl siding which can melt and spread fire, fiber cement will not ignite, burn, or contribute to flame spread. This is especially important in wildfire-prone areas of Idaho.

Question 20

What happens if my siding is damaged after installation?

Accepted Answer

If your siding sustains damage from storms or impacts, contact us. Individual boards can be replaced without affecting the surrounding siding. As James Hardie Elite Preferred Contractors, we can quickly source matching materials and perform repairs to restore your home's appearance.

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